Refund policy
Return and Refund Policy
Thank you for shopping at eshopwala.pk. We strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have [7] days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags and accessories included.
- Certain items such as personal care products, perishable goods, and customized items are non-returnable.
Return Process
- To initiate a return, contact our customer support team at +923183258470 with your order details and reason for return.
- Once approved, we will provide you with the return shipping instructions.
- You may be responsible for return shipping costs unless the item is defective or incorrect.
- After receiving and inspecting the returned item, we will notify you about the status of your return.
Refunds
- Once your return is approved, we will process your refund to your original payment method within [7] business days.
- Refund processing times may vary depending on your payment provider.
- Shipping fees (if applicable) are non-refundable.
- If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider before contacting us.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [923183258470].
Cancellations
- Orders can be canceled within [24] hours of placement if they have not yet been processed or shipped.
- Once an order is shipped, it cannot be canceled, but you may proceed with a return request.
Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us:
- Email: [info@eshopwala.pk]
- Phone: [923183258470]
We appreciate your trust in eshopwala.pk and are committed to ensuring a hassle-free shopping experience.